Sheffield Sharks Refund Policy and Terms & Conditions

Sharks Basketball Limited, trading as, and hereinafter referred to as, Sheffield Sharks, sells tickets on their own behalf for specific events on these terms and conditions and subject to any other terms, conditions or rules applicable to that event.

Attending an Event

External Events are not the responsibility of Sheffield Sharks. Sheffield Sharks does not organise external events and has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft of any personal property at an event).

Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.

Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.

Sheffield Sharks will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available from the Promoter or venue operator via the box office or their website or during the online booking process.

Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.

When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate. For non-basketball sessions, all persons aged under 18 must be accompanied by an adult.

Specific seats may be allocated to you at the time of booking, but the Promoter or venue operator reserves the right to change these seats to others of equal value.

Privacy

We may share your personal information with Promoters, venue operators, and others as necessary only for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law. Sheffield Sharks will share your information with 3rd parties only if you have given consent for us to do so. These 3rd parties may use your information to contact you with regards to the specific event or other relevant events you may be interested in, based on your purchase history.

We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.

The contact details you provide to Sheffield Sharks may be passed to the NHS test and trace team, if they make a request of the data controller. This is to enable them to notify you of potential exposure to Covid-19.

Other than the disclosures referred to in the Terms & Conditions, we will not disclose any personal information without your permission, unless we are legally entitled or obliged to do so (for example, if required to do so by Court order, or in order to prevent fraud or any other crime).

General

Sheffield Sharks cannot be liable in any way for the acts or omissions of others (including Promoters and venue operators). However, Sheffield Sharks does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.

These terms and conditions do not create any rights or obligations enforceable by or against anyone other than Sheffield Sharks, you and, as Sheffield Sharks contracts as the Promoter's agent, the Promoter who has direct rights and obligations under these terms and conditions.

The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and Sheffield Sharks are subject to the exclusive jurisdiction of the English Courts.